Domino – Digital Operations Manager

Domino seeks an enthusiastic and organised individual to join our London team as Digital Operations Manager

About the role

This role manages digital operations and digital rights relationships and processes globally, across digital music service providers including Apple Music, Spotify, Amazon Music, YouTube and more. The position is responsible for digital release set-ups and ongoing management of the digital audio and video catalogue across the Domino label.

Digital Products & Supply Chain:

• Manage internal scheduling and set-up of all tracks and digital products (in collaboration with the Production team), upholding a high standard of accuracy and timeliness.
• Manage deliveries to DSPs using the FUGA platform. Work with FUGA Support around Domino’s operational needs, troubleshooting and resolving any issues.
• Liaise with Project Management (UK and US) and Digital Accounts team to coordinate metadata, release assets and product requirements. Provide support and proactive recommendations to these teams on operational DSP best practices.
• Proactively maintain Domino’s digital release catalogue, ensuring all stored metadata is accurate and complete.
• Manage video uploads across YouTube and VEVO as well as other DSPs that can host video such as Spotify and Apple.
• Set up digital download products on both the Domino Mart store and Bandcamp in collaboration with the physical production team.
• Work collaboratively with Domino Publishing and Neighbouring Rights teams across implementing shared data standards and metadata consolidation.

Digital Rights Management:

• Manage digital rights catalogue across fingerprinting platforms such as YouTube, Meta and TikTok.
• Oversee user generated content (UGC) claiming, whitelisting and reviewing all user disputes and appeals.
• Work closely with business affairs and synch to identify infringing content and unlicensed usages and issue DMCA takedowns where appropriate.

Digital Music Operations & Best Practices:

• Manage and uphold best-in-class operational/technical account relationships across all digital music service providers (DSPs) globally.
• Develop digital operations best practices and proactively identify future requirements (e.g. MEAD, performer roles). Maintain a strong operational knowledge of DSP platforms and capabilities and communicate ongoing changes and developments to the Digital Accounts and Project Management teams.
• Perform regular catalogue checks across DSP partners and coordinate bulk catalogue deliveries as needed
• Collaborate with Tech & Development team, providing input and feedback on internal tools and workflow improvements to assist in maintaining a high quality of catalogue metadata

Requirements

• Meticulous attention to detail and accuracy
• Excellent verbal and written communication
• Flexibility to work to tight timelines as and when needed
• Ability to demonstrate an strong understanding of metadata and digital rights
• Working knowledge of DSPs required, especially Spotify, Apple and YouTube
• At least two years in a digital operations, digital supply chain or similar role at a label, distributor or digital service provider required
• Applicants must be able to work 4 days per week (Mon-Thu) in the Wandsworth office in London.

What we offer

Competitive salary
20 days of annual leave + Christmas break
Personal pension scheme (between 3-5%)
Cycle to work scheme
Season ticket loan
Life Assurance
Yearly Budget for CDs and Vinyl
Wellbeing program and more…..
Applicants should send their CV and covering letter to [email protected]

Closing date: Friday, 15th August

We look forward to hearing from you!

Domino Recording Company is an equal opportunity employer committed to creating a diverse and inclusive work environment.  All qualified applicants will be considered for employment without regard to race, gender identity, sexual orientation, disability, religion, or any other status protected by law.