AlixPartners Annual Home Delivery Report – Corporate and Company Law
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AlixPartners
AlixPartners is a results-driven global consulting firm that specializes in helping businesses successfully address their most complex and critical challenges.
Since 2012, AlixPartners has surveyed e-commerce shoppers alongside executives in the transportation, consumer products and retail sectors to identify e-commerce trends…
United States
Corporate/Commercial Law
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Since 2012, AlixPartners has surveyed e-commerce
shoppers alongside executives in the transportation, consumer
products and retail sectors to identify e-commerce trends and
understand the challenges companies are facing, and the actions
they’re taking to improve operations.
The 2025 Home Delivery Report highlights the challenges faced by
these industries due to geopolitical unrest, economic uncertainty,
and rising delivery costs. Consumer confidence is declining, with
significant impacts on order volumes and expectations for delivery
times.
2025 Survey Findings
Key themes of this
year’s report include:
” Consumer Expectations: Covering rising prioritization
of free shipping, and its impact on their purchasing
decisions.
” Gen Z Trends: Exploring shifts in accepted delivery
times and service expectations, and domestic vs overseas retailer
preferences among this increasingly significant consumer
force
” Sales Risk: Across generations, how does the
propensity to shop elsewhere if delivery expectations are not met
vary?
” Market Decline: For the first time in our research
since 2012, online shoppers are expressing that their purchases
have declined across all categories except groceries
” Delivery Challenges: Executives report struggles in
meeting delivery expectations, and our research shows a notable
disconnect between companies & customers regarding compensation
for late deliveries
“Consumers are also trying to time their
purchases to avoid tariffs. The percentage of consumers making
purchases earlier than expected is roughly equal to the percentage
that has deferred some purchases. What’s more significant than
those specific percentages is that tariffs are making a visible
impact on what and when consumers buy.”
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